Special Assistance

Let us make your journey easier ………

If you have a disability or medical requirement it is always recommended that you mention this at time of enquiry, this allows us to ensure that we source suitable destinations and accommodation for your needs.

AIRPORTS

Airport operators within the EU have a responsibility to assist anyone with mobility or disability requirements during their time at the airport. This includes intellectual disability or impairment, age or any other cause of disability. The airports will signpost designated points for customers with reduced disability.

FLIGHTS

Airline assistance can be provided to disabled customers and customers with reduced mobility. Please contact us prior to booking and our travel consultants will confirm specific arrangements with your flight provider.

Assistance offered includes :-

Assistance on/off the aircraft
Assistance moving to/from seats on the aircraft
Providing use of the on board wheelchair
Assisting with hand luggage on board the aircraft
Assistance with transportation of medical equipment

Please note that customers with reduced mobility will NOT be able to sit in an exit row seat

ACCOMMODATION

Adapted rooms or walk in showers are subject to request at time of booking.

OVERSEAS TRANSFERS

Our suppliers will try and accommodate all customers and their luggage/equipment on transfer coaches but there are restrictions due to the type and accessibility of vehicles that are available in various countries. This does mean that alternative transfer arrangements may have to be organised. If you are unable to climb the coach steps we would recommend booking a private transfer and if you are taking a scooter or electric wheelchair we would recommend you book a taxi as most destinations are unable to take this equipment on coaches

For any other assistance queries please call 01253 291800 / 01253 850022

We cannot be held responsible if you do not advise us about special assistance that will affect your holiday experience